- Strong knowledge of casino games and internal controls.
- Able to use a ladder, lift, skyjack, telephone, computer, email, database, MS Office applications, CCTV equipment, alarm systems, and listening devices.
- Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
- Ability to maintain strict confidentiality including, but not limited to, surveillance activity, player activity, claim activity, financial data, marketing plans, and policies.
- Ability to analyze and interpret departmental needs and results.
- Ability to solve complex problems and maintain mental concentration for significant periods of time.
- Ability to perform assigned duties under frequent time pressures and in an interruptive environment.
- Ability to perform a broad variety of tasks and deadlines with an irregular work schedule.
- Ability to communicate effectively with guests and all levels of employees in both oral and written form.
- Ability to work in casino and small enclosed office environment exposed to hot and cold temperatures, excessive noise levels, bright lights, and smoke environment.
- Knowledge of all facilities and promotional events available to guests on property.
