Professional Development Seminar with Bill Drury

A Passion for Service seminar

Guest Speaker, Bill Drury

Time: 8:30 – 11:30 a.m. and 1:00 – 4:00 p.m. (sign up for one session)

Cost: Members: $69 per person/$59 per person if two or more attend from the same business; $89 for non-members

Increase Your Customer Retention Rate

Did you know. . .

Courting new business can cost up to five times more than strengthening relationships with current clients

7 out of 10 customers who stop doing business with a company do so because of the way they were treated on the first contact

At the Passion for Service seminar, you’ll learn:

·         Handle the ten most difficult people successfully

·         Communicate respect to every customer

·         Why customers leave companies

·         How to stay motivated in tough times

·         Build company-wide urgency and focus

·         Protect your online reputation